Department-specific Complaints and Inquiries
| Classification | Customer Complaint Content Handled | Responsible Department |
Contact Information |
Direct Link |
|---|---|---|---|---|
| UndergraduateDegree |
Classes/Grades/Attendance Course Registration, Class Schedule, Course Evaluation, Credit Exchange with Domestic Universities, Summer/Winter Sessions, Exams, Grading, Electronic Attendance, Attendance Recognition Academic Changes Leave of Absence, Return from Leave of Absence, Expulsion, Re-Admission, Correction of Academic Records (Name Change, Resident Registration Number Change) Major Selection/Change Double Major, Minor, Integrated Major, Specialized Major, Major Specialization, Change of Major Graduation Graduation Counseling, Graduation Certification System (Thesis/Information Certification), Modification of Graduation Credit Completion Certificate, Degree Conferral Ceremony Others Credit Recognition (Overseas Exchange, Transfer Credits, External Credits), Exemption from English General Education Requirement, Teacher Certification, Double Degree, Lifelong Education Certificate, Combined Bachelor's and Master's Degree Program, Academic Records Inquiry |
Undergraduate Academic Affairs Team |
02-710-9015 | Ask a Question |
| [General Education Courses/ Interdisciplinary Majors] |
02-2077-7511 | Ask a Question | ||
| General Education College Academic Affairs Team | 02-2077-7511 | Ask a Question | ||
| Graduate School of General Studies | Graduate School Admissions, Course Registration, Course Management, Grade Management, Leave of Absence/Return to School, Comprehensive Examination, Foreign Language Examination, Thesis/Dissertation, Graduation Management, Graduate Student Council, etc. | Graduate School Academic Affairs Team | 02-2077-7263 | Ask a Question |
| Specialized Graduate School | Specialized Graduate School Admissions, Classes, Grades, Examinations, Leave of Absence/Return to School, Graduation, Thesis/Dissertation (Degree Project), Scholarships, Open Courses, Specialized Graduate School Student Council, etc. | Special Graduate School Academic Affairs Team | 02-710-9711 | Ask a Question |
| Graduate School of Education | Graduate School of Education Admissions, Classes, Course Evaluation, Teaching Support, Enrollment, Leave of Absence, Return to School, Graduation, Graduate School of Education Alumni Association, Scholarships, Issuance of Certificates, etc. | Graduate School of Education Academic Affairs Team | 02-710-9126 | Ask a Question |
| Graduate School of Business Administration |
Graduate School of Business Administration Admissions, Re-admission, Classes, Course Evaluation, Enrollment, Leave of Absence, Return to School, Graduation, Graduate School of Business Administration Alumni Association, Scholarships, External Exchange, Senior Executive Leadership Program (SELP), Issuance of Certificates, etc. | Graduate School of Business Academic Affairs Team |
02-2077-7411 | Ask a Question |
| Scholarship | Internal Scholarships, External Foundation Scholarships, General Donor Scholarships, National Scholarships, Graduate School Scholarships, Student Loans for Financial Aid. | Student Support Center | 02-710-9811 | Ask a Question |
| Proof of Enrollment, Identification Card, Student Services |
Student Certificate Issuance, Student ID Card, Student Welfare and Services (Lost and Found, Shower Facilities). | 02-710-9810, 02-710-9815 | Ask a Question | |
| Student Activity Support | Student Organizations (Student Council, Leadership Groups, Clubs, Graduation Preparation Committees, etc.), Student Activity Support, Student Rewards and Disciplinary Measures, Student Targeted Programs (Opening Ceremony, Scholarship Competitions, Domestic Cultural Exploration Teams, Sookmyung Global Exploration Teams, Student Advisor's Day). | Ask a Question | ||
| Community Service | Community Service-Learning Courses, Volunteer Work, Social Service Certification System, Overseas and Off-Campus Volunteer Programs. | 02-710-9665 | Ask a Question | |
| Disability | Support for Students with Disabilities, Disability Support Center | Center for Disability Support | 02-710-9163 | Ask a Question |
| Registration | Tuition Payment, Installment Payment, Tuition Refund, Registration Period, Payment of Additional Semester Tuition, Additional Registration, Printing of Invoice, Printing of Receipt, Payment Methods | Financial Accounting Team | Ask a Question | |
| Library | Equipment/Facilities (Lockers, Reading Rooms, Study Rooms), Borrowing/Returning/Reservations, Library Usage, Material Purchase Requests/Donations, Electronic Resources Access, External Institution Material Usage, Website Search | Central Library | 02-710-9001 | Ask a Question |
| International | Exchange Students (General/Charitable), Double Degrees, Overseas Internships, Short-term Language Programs, International University Exchange Agreements, Sookmyung International Summer School (SISS), Foreign Student Admissions/Management | International Affairs Team | 02-710-9284 | Ask a Question |
| Employment | Employment Support Programs, Employment-related Courses, Job Information Provision, Career Counseling, Mentoring, Company Presentations, University Job Centers | Center for Talent Development | 02-710-9035 | Ask a Question |
| Career development | Career-oriented Courses (by Major), Career-related Extracurricular Programs (by Major), Career Planning Support, Mentoring Programs, Career Development Programs, Career Roadmap, Lifelong Guidance Professor System, Support for Professional Certification Programs, SNOWAY (an online platform for student services and communication) | Center for Talent Development | 02-710-9035 | Ask a Question |
| On-site internship | Corporate Internship (System/Practicum Company/Credit Information), Industry-Academia Cooperation Education (System/Practicum Company/Credit Information | Center for Talent Development | 02-710-9183 | Ask a Question |
| Information and Communication Technology | Sookmyung Portal, Sookmyung Google Mail, Snowy Community, Electronic Approval, Smart Sookmyung, Unified Messaging, Wi-Fi, External Firewall Opening Request, Internet/Phone/TV/CCTV Installation, PC Repair, IP Application, Software Management, Library Wireless LAN Application. | Digital Infrastructure Team | 02-710-9911 | Ask a Question |
| Facilities/ Safety Management |
Construction and Facility Maintenance, HVAC (Heating, Ventilation, and Air Conditioning), Electrical, Water Supply, Gas, Fire Facilities, Toilet and Hygiene Facilities, Tree Management, Painting, Door Repair (Entrance Doors, Fire Doors, Window Security), Facility and Laboratory Safety Management, Disasters, Hazards, and Fire Prevention, Designated Waste Disposal (Wastewater, Infectious Waste, Medical Waste). | Facilities Management Center | 02-710-9095 | Ask a Question |
| Space/ Equipment/ Supplies |
Venue Rental Management, Disposal and Asset Management of Equipment and Furniture, Laboratory Equipment and Photocopier Management, Space Allocation and Management, Real Estate Acquisition and Disposal (Leasing), Facility Management, Management of Educational Media (Audio, Video Equipment) on Campus, Inspection of Equipment and Furniture, Application for Access Permissions, Event Item Rental (National Flag, Podium, Tablecloth). | Administration Team | 02-2077-7987 | Ask a Question |
| General Affairs/ Purchasing |
Seal Stamp Management, Faculty and Staff Welfare, Security Management, Document Control, Mail Management, Document Dispatch, Document Storage and Preservation, Retirement Ceremony, Founding Anniversary Ceremony, Inauguration Ceremony for the President, Inauguration Ceremony for the Chairman, New Year's Greetings Ceremony, Groundbreaking Ceremony, Completion Ceremony, Civil Defense, Procurement of Goods, Introduction of Imported Materials, General Outsourcing Contract, Construction and Facility Construction Contract, Expenditure Approval for Goods, Environmental Beautification, Labor Support, Facility Security Services, CCTV Monitoring, Night Duty Application, Water Purifier Management, Checking General Notices on Bulletin Boards, Banners. | General Affairs and Procurement Team | 02-710-9286 | Ask a Question |
| Other | Other contents | Ask a Question |